Customer Service

Office Hours

Our customer service department is open 08:00am to 4:30pm, Monday to Thursday and 8am – 3:30pm on Friday (031 763 4054). Outside of this time, please leave a message on our answering phone or alternatively e-mail info@ultimateexotics.co.za, and one of our customer service personnel will contact you as soon as possible.

 

Shipping & Delivery

Courier Service South Africa

A courier service fee of R95 will be automatically added on to your order on checkout. Your order will take 2-3 days to arrive, unless you stay in an outlying area in which it may take an extra day or two to arrive. With this option your order will be delivered directly to your physical address and can be tracked online. Please Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

 

Please Note: Heavy/large products will have an additional delivery charge automatically added on during checkout. We always try our best to make sure you get the best possible rate.

Please Note: Livestock is not available on this option of shipping, an additional delivery fee will be automatically calculated and added on during checkout depending on which province you stay in. Livestock is sent using a specialised delivery service. We always try our best to make sure you get the best possible rate.

 

Feeder Foods

Shipping fees will automatically be calculated and added on to your order on checkout. We always try our best to make sure you get the best possible rate.

 

Livestock

Shipping will be arranged using a specialised delivery service with additional costs which will automatically be added to your cart on checkout depending on which province you are based in. Livestock shipping charges are as below:

KZN Shipping: R150

Gauteng Shipping: R200

All other provinces: R250

 

Haven’t Received Your Order?

If you have not received your order and it has past your delivery time, please contact us so we can investigate the issue

Please feel free to contact us if you have any questions or concerns regarding your order

 

Contact us Page Details

Phone: 031 763 4054

E-mail: info@ultimateexotics.co.za

 

Privacy & Security

Ultimate Exotics shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Ultimate Exotics uses a secure credit card system supplied by PayGate for processing credit cards. All credit card payments are processed by PayGate. We do not store any credit card numbers.

 

T&C’s of Livestock

Ultimate Exotics prides itself in ensuring that our animals that we sell are all top quality captive bred animals that have been raised and cared for correctly in the best possible way. This ensures that our customers always know that when buying from Ultimate Exotics that they are getting the best quality and well cared for animals.

 

Please note: Before purchasing a reptile from us, please make sure you do your research on all their care requirements that they need in order to do well under your care. Ultimate Exotics has many care sheets under our blog and magazine section on our website and we also have care videos on our YouTube channel. We sell all the necessary food and equipment in order to insure your reptile is kept correctly. If you have any further questions on their care requirements before you purchase your reptile you are welcome to contact us at the office and we will be happy to answer any of your questions. 

 

All pictures on the site are a direct reflection of how the animals that you are buying will look, as we often have more then one animal of each morph the animal in the picture might not be the exact animal (Unless there is a ID number for the animal in the description, then it will be that exact animal) we send you but it will be almost identical. For customers wanting a picture of the exact animal that is being sent please contact us at Ultimate Exotics and we can send you a picture of the animal.

 

We take great care when it comes to the shipping of our animals and will make sure they get to you safely using a specialised delivery service. We follow international shipping standards when it comes to packing your order. To this date we have never had any loses of our reptiles during shipping and we pride ourselves on this.

 

Guarantees: If for any reason you are not satisfied please contact us immediately. Live arrival of healthy animals is guaranteed.

 

International Orders: Overseas orders are welcomed by us, however we do have a minimum of a 2000USD order for all international shipments. For overseas orders there are several additional fees that will apply.

 

Purchaser Agreement and Responsibility: Before a purchase is made, it is the buyers responsibility to check with their local authorities whether it is legal to keep the animal they intend to purchase in their province (or if they need import permits and captivity permits). If you are unsure please contact us at Ultimate Exotics and we will advise you. Ultimate Exotics will not be held responsible for any legal action taken against any of their customers for keeping exotic pets illegally in their province.

 

Returns & Replacements

We pride ourselves on providing you with a highly satisfying online shopping experience. If for whatever reason you are unhappy with your purchase you are welcome to return it to us within 14 days of purchase for a complete refund or exchange for the item/s. This excludes shipping and delivery costs for any freight incurred at purchase.

Please send returns or exchanges to:

Ultimate Exotics Reptiles, 83 Niagara Drive, Waterfall, Kwa-Zulu Natal, 3610.

Please provide your contact details along with a brief explanation regarding the nature of the return or exchange as this will help us rectify any problems or concerns to ensure satisfaction.

Once we are in receipt of your returned product/s, Ultimate Exotics will provide refund without any further delay.

 

Contact us

Please feel free to contact us if you have any questions or concerns about your order.

 

Ordering

Secure Online Shopping

Buying online from Ultimate Exotics is safe and secure. We use the latest technology to ensure your personal details and payment information is used only for the purpose for which it was intended.

 

Your Personal Information

We need to collect some details from you to process your order effectively and on time, such as your name and address.

We never use these details for any other purpose outside of processing your order. We certainly do not give your details out to third party companies, or use your information in a malicious way.

We respect your privacy. Learn more about how we treat your privacy by reading our privacy policy.

 

Payment, Pricing & Promotions

In the checkout section you have two payment options you can choose from. You can pay using your credit card or you can choose to pay by doing a bank transfer into our bank account.

If you are paying using your credit card select the Pay now using Credit Card option. We accept Visa and Mastercard and use a payment gateway provided by PayGate for secure processing of your transaction.

We do not keep your credit card details on file.  In fact, your credit card details are never actually seen by human eyes which ensures the whole process is completely risk free.

If you do not have a credit card or would not like to pay using a credit card you can choose the Pay now via EFT or Bank Deposit option. All you have to do is deposit the money into our bank account and as soon as we receive the funds your order will be sent to you immediately. Please see our banking details below.

 

ULTIMATE EXOTICS REPTILES (PTY) LTD

Bank: Standard Bank

Account number: 062 557 971

Hillcrest Branch

Branch Code: 045726

Account Type: Cheque/Current

 

Viewing Orders

You can view the status of your order at any time by simply logging into your account. Please click here to see the status of your order. Alternatively you can drop us a quick e-mail to orders@ultimateexotics.co.za quoting your order number and we will look into it for you.

 

Updating Account Information

You can change the details of your account, such as addresses, phone numbers and passwords at any time by logging into your account. Please click here to change your account details.

 

Lost Your Password?

If you have lost your password please click here and type in your email address so that we can send a new password